RETURNS AND REFUNDS POLICY
Thank you for shopping at Thy-Renew.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product.
To be eligible for a return, please make sure that:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- The product was purchased in the last 30 days
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: 424-317-5200
- By email: info@gatetherapeutics.com
Send the product with the receipt or proof of purchase, to:
Gate Therapeutics, Inc. 2367 208th St. Unit # D1 Torrance, CA 90501
SHIPPING CHARGES
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Thy-Renew.
CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 13(“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
DAMAGED ITEMS
If you received a damaged product, please notify us immediately for assistance.
SALE ITEMS
Sale items can be refunded.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 424-317-5200
- By email: info@gatetherapeutics.com
